If you are headed off to Germany to talk
to Dr. Z about your vehicle
problems, I don't recommend you book with Travelocity. There's nothing good about working with this incompetent company and
it's way offshore customer service center if they screw up your trip
like they did mine.
From my experience, the three or four
major Internet travel agencies have no customer
service. I've had relatively minor problems with the
other 3 of the top 4 I've used. Travelocity is second to none in horrible customer
support and quality of services delivered. The set the
standard for how bad Internet travel agencies can be. They make we
want to go back to the others! Here's a good reason why.
Found this on Google!
Pork for Travelocity - Click to read the article
Here's a basic question that should have
a resounding NO for a response: Have you ever heard of a travel agency that cannot generate an
accurate itinerary? You know..
That document that says when you are leaving, airports, etc? Well, look no
further than these idiots. They can give you one that's
missing flights or one that's got overlapping segments. I even
received an email itinerary that was 100% correct because the only
thing on it was the word ITINERARY and it was correct because it was
spelled correctly. No flights. No information. Just
the word "ITINERARY".
Through no fault of mine, they screwed up my itinerary. When I
called, I was transferred to the overseas call center. Oh joy
They kept me on hold for hours and hours over a 4 day period.
They refused to call back saying they are an inbound center only!
They responded rudely by talking over me while I tried to explain
the problem. They didn't listen. They didn't consider my
problem a problem. They told me their system wouldn't allow them
to enter a correct itinerary. At one point I thought I was on a
prank call with one of the
Boys. They never responded to dozens of emails.
They generated multiple levels of bogus information and had
computers call me with more bogus information. They
can't fix it even if you bear their horrible overseas VOIP
connections and long hold times to an answer center in god knows
what part of the world. I'll guarantee it ain't in
Travelocity's home state of Texas partner.
The escalation is from the agent in
the call center to the supervisor in the call center.
That's it for humans. There is no talking to your manager.
The third level is to complain to the Consumer Affairs Department.
But these are not people you can actually talk to. Read on.
It gets worse.
THEY HAVE NO
PUBLISHED TELEPHONE NUMBER for their consumer affairs department
that handles complaints. They just have an email system that
generates ID numbers. Of course, they do not respond to email
You can't talk to anybody in this
If you request a call using the online
complaint system, they don't respond.
This department doesn't get involved until
your travel has been total screwed up. Not during or before your
trip. If it is still in the
process of being screwed up, you have to keep calling their call center.
You can't complain about the call center until they have been given
every last second up to your supposedly scheduled but undocumented
Once you've confirmed it screwed up based on what
they told you, now it's time to start sending worthless emails.
To top it off, the consumer affairs office is
closed on weekends.
I never received any follow-up to my
complaints. Not one time. Just canned computer generated
response or responses telling me to go back to the customer service
idiots WHICH WAS WHAT I WAS COMPLAINING ABOUT. Duh!
the end, everything verbally told to me worked out. But I'm not in
the habit of sending my not so travel savvy wife and two small children
on flights around the world on the word of somebody in a third
world country that has absolutely no incentive to make sure the trip go
flawlessly. I want hard documentation. Not too much to ask
from a travel agency, right?
Yes my traveling friends this is how
Travelocity works. If you never have a problem with the
service they provide, their process
works. If they break their process, they can't fix it. The
people that are in the call center are absolutely worthless at problem
resolution and will be confrontational.
They are the worst company on the planet in the travel business.
They will never see another dollar or Euro of my money. They
suck 100% of the 5 Lemons. They are the
Daimler-Chrysler of the Internet travel business based on my experience.
They loose. I use their site to
check schedules then I go directly to the airline and book my flight.
They provide NO value while charging a higher price. I just booked
another round trip to Europe. This could have been their booking
had they not screwed up.
I'm not done with flogging them.
I'm putting together a package of information to send to the CEO by
They get 3 lemons for posting inaccurate hotel
information and passing the blame to the hotel. It took hours of
fighting on the phone with them to get something like a $25 credit!
Sure. I'll login to my deleted account and use this valuable
reward right now. Well, maybe. They
don't suck as bad as Travelocity! Sort of like voting. All
the candidates suck. You are supposed to elect the one that sucks
For hiring illegals that can operate a cash register,
read the posted menus, and communicate with me sufficiently to place a
small order attempted over a 5 minute period in the Palm Springs area.
I had to walk out and go someplace else after publicly showing my
I would give them 5 Lemons
but they did respond
personally (hand written, not some computer junk) to my complaint filed online. They do read filed
complaints and pass these down to regional offices quickly. I'll
have to stop in again to see if they've changed their hiring practices.
Got a book of coupons for my
wasted time. I'm not sure they would know what to do
with one if I tried to use it.
Another company that outsources it's customer service and has
horrible web and email service reliability. Nice combination.
I couldn't take it after two weeks of attempting to work with them
to resolve problems. After a few fruitless days of this, I
told them to "just fix the damn problem".. That got a response to
"not use the abusive lexic". Ok. We have a communications
problem. Time to move on down the internet highway to a new
It was no problem to a refund under a money back
guarantee. They have that process wired. That's worth a 1 lemon reduction.
Email services for my sites were broken for a year and they couldn't
resolve it. Asked for a refund. No response. I
should probably register another domain. How about
MySiteSpaceSucks.com and use the remaining months to host it there?